FAQ

No, you don’t – You’re welcome to shop as a guest and complete your purchase without creating an account.

However, setting up an account with us allows you to order without having to enter your details every time. You can sign up right now, or start shopping first and create your account at checkout.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Browse the items you’d like to purchase and add them to your shopping cart. Once you’re done, go to your cart and proceed to checkout. Make sure all your information is correct before confirming your order and completing the payment.

To use your discount code, simply apply it in the “Discount Code” field before completing your checkout. This will activate the code and apply the discount to your order.

If you encounter any issues or need assistance, feel free to contact us at [email protected], and we’ll be happy to help you.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

To find products with 3-day shipping, simply enter the keyword “3-day” in the search bar, and relevant products will appear right away.

The package only shows the Recipient’s Name, Shipping Address, and order’s Tracking Number. Any information related to the receipt or price tag will not be included.

At Flag Me Up, only one discount code can be applied per order. However, any other automatic promotions or discounts from the system will still be applied during checkout.

Step 1: Go to the shopping cart by clicking on the shopping cart icon in the upper right corner of the screen

Step 2: Find the product you want to remove and do the following:

• If you have accidentally added 2 similar products to your order and want to remove 1 product, click on (-) next to the quantity section to reduce the number of products.
• If you want to remove a product from your shopping cart, you can select the trash can icon next to the product quantity or below the product size to quickly remove it.

Flag Me Up products are manufactured to the highest American quality and technology standards, with most products made in the USA. We strive to bring customers the best quality products and create more value for customers.

Our store currently ships to most countries around the world, such as Canada, Australia, UK… Please note that delivery times for orders outside the US will be longer than usual.

To edit your order, simply contact us at [email protected] with your full order modification request, and we’ll assist you as quickly as possible.

Note: Order edits can only be made within 12 hours of placing your order. In some cases, additional fees may apply for order modifications.

We’re sorry to hear you’d like to cancel your order. If you’d like to cancel your order, please email us at [email protected], including your order number. If possible, we hope you can let us know why you’re canceling; we always strive to make things right.

NOTE: Your order is only eligible for cancellation within 12 hours of placing it.

When purchasing a custom product, a dialog box will appear right below the product size section.

• If the product allows custom text, please fill in the text you want to print in this dialog box (there is a text character limit right above the dialog box).
• If the product allows for custom image, please click on the dialog box and directly upload your image you’d like us to print on your product.

We are always happy to support you if you have difficulty adding custom content to your order. Just send us the custom content via email address [email protected]. We will process the order immediately.

We always welcome new ideas from our customers and are happy to help create the flag you envision. Simply send us your idea or an existing design from our store that you’d like to modify via email at [email protected], and we’ll be happy to assist you in bringing your vision to life.

Since all of our products are made-to-order, production typically takes 3 to 5 business days, and shipping usually takes an additional 7 to 10 business days. Therefore, the expected delivery time is approximately 10 to 15 business days from the date of your order.

Please note: During peak seasons, delivery may take a few extra days.

To track your order, you can click on “Track your order” in the right corner of the screen, enter your Order ID and purchase email. Once submitted, your order details and shipping status will be displayed.

Tracking numbers will typically update 48 to 96 hours after they are provided. This is because tracking information is only updated once the package has been scanned and moved to the next processing facility.

If it’s been more than 5–7 days since you received your tracking number and there have been no updates, please don’t hesitate to reach out to us via email. We’ll be happy to assist you further and look into the issue.

If your package status is “Delivered”, but you can’t find your package on your porch, at the front desk, or in your mailbox, stay calm and follow our tips below:

• If your delivery address is a PO Box, it’s likely that your package has been delivered there. Stop by the post office to pick it up soon.
• You may also want to check with neighbors or household members to see if someone else may have received or picked up the package on your behalf.
• Some carriers use GPS systems that may prematurely mark a package as “Delivered” before it actually arrives. In these cases, the package typically shows up within 2–3 business days. We recommend waiting a short while, as it’s likely still on its way.

If your delivery address is correct and you’ve tried all of the above and still can’t find your package, we’re always happy to help via email at [email protected].

Each product in our store has its own production timeline. To ensure timely delivery, we typically ship items as soon as they’re ready—which means your order may arrive in multiple shipments.

If you’ve received only part of your order, don’t worry—the remaining items are on their way and will reach you soon!

Our apologies for the mix-up. While rare, this can occasionally happen during periods of high seasonal demand.

To help us resolve the issue as quickly as possible, please contact our support team at [email protected] and include a photo of the product you received. The more details you provide, the faster we’ll be able to assist you.

We sincerely apologize if the product you received arrived damaged. To help us resolve the issue promptly, please contact us at [email protected] and include the following information:

• A brief description of the issue
• Photos/videos showing the damaged part of the product
• A photo of the shipping label attached to the outside of the package

Once we receive the necessary details, we’ll review your case and provide the best possible solution.

If you’ve already received your item and changed your mind about the size, please note that our products are made-to-order, so we do not offer standard size exchanges. However, we can resend the item to a different size for a small fee. Click the “Contact us” button in the Help Center so we can guide you through the next steps.

We are committed to providing high-quality products and services. The preview images are for visual design purposes only. There may be slight differences between the preview images and the actual product due to differences in printing and manufacturing processes. The actual product color may differ from the mock-up depending on the device you are using to view the product or the angle at which the product is shot.

If you find the difference unacceptable, please contact us. We look forward to better understanding your expectations and working hard to improve our products and provide appropriate solutions.

Our 6-month guarantee applies exclusively to flag products. This includes all types of flags purchased from our store, whether decorative, seasonal, or themed.

All other non-flag items (such as signs, accessories, etc.) are covered under our standard 30-day guarantee, which includes support for any defects or incorrect items.

Flags hold special meaning for our customers, and we take pride in their quality and durability. That’s why we offer extended coverage on these items to ensure they meet your expectations over time.

It covers any manufacturing defects or issues in workmanship under normal use—such as fading, tearing at the seams, or printing defects.

Damage caused by improper use, harsh weather conditions, or general wear beyond normal expectations is not covered.

To claim the guarantee, simply contact us at [email protected] with your order number, a brief description of the issue, and photos of the product. Our team will review and provide a solution as quickly as possible.

All refunds will be credited to your original form of payment. Once we complete the refund, the amount will be reflected in your payment account within 4-6 business days, depending on your bank’s processes.

After that time, if the credit has not been credited to your account, please contact us at [email protected] for assistance.